Shipping & Delivery
COVID-19 NOTICE: Depending on state & local governments, standard transit times for freight deliveries may be delayed.
All orders, where possible, are shipped the same day from our location in Suwanee, Georgia using USPS. Those placed over the weekend will be shipped out on Mondays. You will receive an email from us when your order has been shipped to you. Our shipping policy is simple:
When will I receive my delivery?
In the shopping cart, you will receive an Estimated Delivery timeframe based on the shipping method chosen. Please note that this is not a guaranteed delivery timeframe for your order. Some areas may take longer due to the frequency of deliveries to the delivery zip code, time of year, or weather delays. Our system calculates this Estimated Delivery timeframe based on the total amount of time to process your order including packaging, transit time to the delivery provider, and transit time to the delivery address.
When placing your order, please consider these factors related to the Estimated Delivery Date:
Please note that we use the USPS tracking system. This service is not provided by BBQRubs.com and is therefore not guaranteed to work.
If you a requesting to cancel your order that has yet to be shipped, you must contact us within 2hrs from the time the order was placed. We apologize, orders placed online or over the phone that has been shipped cannot be canceled.
Lost or Stolen Packages
If you believe that your Package has been lost, damaged, or stolen (subject to our confirmation that we have not received your Package) you must wait for at least 7 business days after the package was dispatched. If after 7 business days, your mail or package hasn’t arrived, contact us to submit a Missing Mail Search Request with the USPS. Working with USPS we will endeavor to locate your package. After receiving confirmation from USPS that your package has not been found then BBQRubs.com will provide you with a full refund.
Packages damaged in transit
We apologize if your order was damaged upon receipt and for any inconvenience, it may have caused. Please contact us for assistance in returning the damaged merchandise for full reimbursement.