Vendor-Fulfilled (Shopify Collective) Orders

In addition to products shipped directly from our Georgia warehouse, certain items available on BBQRubs.com are shipped directly from our approved vendor partners through the Shopify Collective program. These items may ship separately from your other products and may originate from different locations within the United States.

Please note:

• Vendor-fulfilled products may have different processing and delivery times than warehouse-shipped items.
• Tracking will be provided once available, either from BBQRubs.com or the vendor’s carrier partner.
• If your order contains items from different vendors, you may receive separate tracking emails and packages.
• BBQRubs.com carefully vets all vendor partners but is not responsible for delays, carrier issues, or fulfillment errors outside of our direct control.

Additional Shipping Fees for Vendor-Fulfilled Items (Mixed-Cart Orders)

BBQRubs.com offers a $12.99 flat rate shipping option for products fulfilled directly from our Dahlonega, Georgia warehouse. Items fulfilled by our approved third-party vendors through the Shopify Collective program may carry separate shipping fees that are determined by each vendor based on their carrier rates, fulfillment location, or order size.

If your order contains both BBQRubs.com-fulfilled products and vendor-fulfilled products, your total shipping cost at checkout will include our $12.99 flat rate plus any applicable vendor shipping fees. Each shipment and charge will be itemized at checkout or on your receipt. Vendor shipping fees are not set or controlled by BBQRubs.com and may vary.

Promotions: Free-shipping or flat-rate promotions offered by BBQRubs.com apply only to items we fulfill directly and do not automatically extend to vendor-fulfilled products unless explicitly stated in the promotion details.

Flat Rate and Free Shipping

$12.99 *FLAT RATE SHIPPING and *FREE SHIPPING offers/minimum shipping prices, deals and promotions are subject to change pursuant to our time-limited promotional offers and per our terms and conditions, shipping information and within the respective offers. Said exclusions are listed below and are subject to change at any time and for any reason whatsoever at the sole discretion of BBQRubs.com. Continental UNITED STATES only. Hawaii, Alaska, Puerto Rico, Europe and Canada are not included with our *FREE SHIPPING or *FLAT RATE SHIPPING offers. FREE SHIPPING offers apply to USPS shipping method only.

*Average delivery times within the continental U.S. depend on distance between the origin and the destination, including unforeseen weather or other delays by shipping carriers.

*FREE Shipping is only offered to eligible orders over $75.00 to a maximum of $299.00 based on the original retail price of the items purchased. Our FREE Shipping offer cannot be combined with any discounts, holiday discounts or any other special offers and is subject to change at the discretion of BBQRubs.com. Additional exclusions apply, including but not limited to total package weight, quantity of products ordered and orders that BBQRubs.com determines are non-consumer, not reasonably standard or above or larger than average customer orders, wholesale/commercial orders, and such determination is at the discretion of BBQRubs.com.

Important: BBQRubs.com free-shipping and flat-rate offers apply only to BBQRubs.com-fulfilled items. Vendor-fulfilled items through Shopify Collective may include additional vendor shipping fees that are separate and not covered by BBQRubs.com promotions unless explicitly stated.

*FREE SHIPPING and *FLAT RATE SHIPPING only apply to delivery locations within the Continental UNITED STATES. Hawaii, Alaska, Puerto Rico, Europe and Canada are not included with our *FREE SHIPPING or *FLAT RATE SHIPPING offers and will require additional shipping charges to be paid after your order is completed and/or upon our review and prior to your order being fulfilled and shipped. The calculated shipping charges due may be paid via Venmo or other agreed-upon payment methods, and said payment methods are at the sole discretion of BBQRubs.com. Said exclusions are subject to change at any time and for any reason whatsoever at the sole discretion of BBQRubs.com.

Shipping fees, whether regular or standard flat rate, will vary depending on your location, shipping zone, order weight and dimensions of the package. Additionally, shipping fees and flat rate shipping are subject to change at the sole discretion of BBQRubs.com.

When Will I Receive My Delivery?

In the shopping cart, you will receive an Estimated Delivery timeframe based on the shipping method chosen. This is not a guaranteed delivery timeframe. Some areas may take longer due to the frequency of deliveries to the delivery zip code, time of year, or weather delays. Our system calculates this Estimated Delivery timeframe based on the total amount of time to process your order including packaging, transit time to the delivery provider, and transit time to the delivery address.

• Order Processing: Typically 1–2 business days; some orders may ship within 4 hours, and some may take up to 5 days.
• Transit Time: Standard/flat rate transit times within the continental United States average 1 to 7 business days; BBQRubs.com makes no guarantees on transit or delivery duration/times.

Vendor-fulfilled orders may require additional processing time depending on the vendor’s location and carrier availability.

Order Tracking

We use the USPS tracking system. This service is not provided by BBQRubs.com and is therefore not guaranteed to work. Vendor-fulfilled items may use alternative carrier tracking systems; those links will be provided when available.

Order Cancellation

If you are requesting to cancel your order that has yet to be shipped, you must contact us within 2 hours from the time the order was placed. Orders placed online or over the phone that have been shipped cannot be canceled. Orders fulfilled by third-party vendors may not be cancellable once processing begins with the vendor.

Lost or Stolen Packages

If you believe that your package has been lost, damaged, or stolen (subject to our confirmation that we have not received your package) you must wait for at least 7 business days after the package was dispatched. If after 7 business days your mail or package hasn’t arrived, contact us to submit a Missing Mail Search Request with the USPS. We will work with USPS to locate your package. After receiving confirmation from USPS that your package has not been found, BBQRubs.com will provide you with a full refund.

For vendor-fulfilled orders, BBQRubs.com will coordinate with the vendor to investigate and resolve the issue as quickly as possible.

Packages Damaged in Transit

We apologize if your order was damaged upon receipt and for any inconvenience it may have caused. Please contact us for assistance in returning the damaged merchandise for full reimbursement. If the damaged item was fulfilled by a vendor, we will work directly with the vendor to process your replacement or refund.

Refund Policy

🚨 Important Notice – Food & Perishable Items

Rubs, seasonings, sauces, and all other food-related or perishable products are non-returnable and non-refundable due to strict food safety regulations.
We cannot accept these items back under any circumstances once they have left our facility.

We have a 30-day return policy for eligible non-food items only, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

• The item must be non-food and non-perishable
• Unworn or unused
• In original packaging with tags
• Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, contact us at orders@bbqrubs.com.
If your return is approved, we will provide instructions on how and where to send your item.

• Customers are responsible for return shipping costs
• Items sent back without prior authorization will not be accepted

Damages & Issues

Please inspect your order upon arrival and contact us immediately if:

• The item is defective
• The item is damaged
• You received the wrong item

We will evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

We do not accept returns for:

• Food or perishable goods (including all rubs, seasonings, sauces)
• Custom or personalized products
• Personal care goods
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

If you have any questions about a specific item, please contact us before purchasing.

Refunds (Non-Food Items Only)

Once we receive and inspect your approved return, we will notify you of the status.

If approved:

• Refunds will be issued to your original payment method
• Processing times may vary depending on your bank or credit card provider

Support

For any return-related questions, contact us at orders@bbqrubs.com